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Ikeono Inbox Contacts Payments NPS Reviews Campaigns Cedar Street Cycle ▾
Reviews Send request
Average rating 4.7★★★★★
Total reviews 315
Total requests 1,766
JS
James Stewart★★★★★2 days ago
Quick turnaround on my tune-up. They texted me the moment it was ready.
Replied
MO
Marcus Obi★★★★★4 days ago
Great selection and no pressure. They helped me find the right fit.
Reply
HK
Hannah Kowalski★★★★☆1 week ago
Friendly staff. Wish they were open a little later on weekdays.
Reply
Rating breakdown
5 ★ 248
4 ★ 44
3 ★ 13
2 ★ 5
1 ★ 5
Google Business ProfileConnected
Sale or service completed
Cedar Street CycleAutomated · 2 days later
Thanks for stopping in, James. Would you leave us a quick Google review?
Review Cedar Street Cycle on Google ★★★★★4.7 · 315 reviews g.page

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JSJames Stewart★★★★★
Quick turnaround on my tune-up. They texted me the moment it was ready.
Thanks James, we appreciate you. See you at your next service.

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4.7★★★★★315 reviews
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2 ★
1 ★

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Cedar Street Cycle logo
Cedar Street Cycle
4.7★★★★★315 Google reviews
Open · Closes 6 PM · Hours syncedConnected
MO
Marcus Obi★★★★★Google review · 2 hours ago
Great selection and no pressure. They helped me find the right fit and had it ready the same day.
Reply from Cedar Street Cycle
Thanks Marcus. Enjoy the new ride, and bring it by anytime for a free adjustment.
Post reply

When to ask for a review?

Here are 3 ideal moments to ask for a review

Sale #10482Completed
Helmet, bottle cage$142.50
2 days later
How are you liking the new helmet, James? We'd love a quick review.

After a sale

Strategically wait a couple of days and then check in on their experience — take a moment to repair the relationship if need be, or ask for a review.

Learn more
Work order #2291Picked up
Tune-up and new chain · Sam Rivera
3 days later
How's the bike riding, Sam? Let us know if anything needs a tweak.

After pick-up

Enhance how you run your service department to ensure customers stay loyal. Give them a clear and personal way to express thoughts or concerns by checking in a couple of days after pick up.

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cedarstreetcycle.com
Cedar Street CycleTypically replies in minutes
My brakes started squeaking. Can you take a look this week?
Sure, Thursday works. We'll text you when it's ready.
Perfect, thank you.
Happy to help. If you have a minute, we'd love a quick Google review.

After great service

When your team answers a question or solves a problem over web chat, follow up with a review request while the experience is still fresh.

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ReviewsIkeono
4.7★★★★★315 Google reviews
JSJames Stewart★★★★★Now
Quick turnaround on my tune-up. They texted me the moment it was ready.
Reply
MOMarcus Obi★★★★★2h
Great selection and no pressure. They helped me find the right fit.
Replied
HKHannah Kowalski★★★★☆1d
Friendly staff. Wish they were open a little later on weekdays.
Replied
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Ikeono · ReviewsnowNew 5-star Google review from James

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Frequently Asked Questions

What are reviews?

Ikeono’s review feature allows you to send a text message to customers and ask for a Google or Facebook review. Request a review after a sale, a service or after interacting with website visitors. Check out this blog post to learn more.

Can I decide who and when to request a review from?

Yes. Send a review request to any customer from their conversation, or set up automated requests that go out a set number of days after a sale or service.

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Replies land in your Ikeono inbox like any other message, so your team can pick them up when you open. You can also set an after-hours auto-reply so customers know when to expect a response.

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