Extend the in-store magic with texting

Repairs, custom designs, payments and reviews, all by text and connected to your POS.

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Linden Row JewelersnowHi Emily, your watch is back from service and ready for pickup. We’re open until 6 PM.

Watch service

Linden Row JewelersnowHi Tyler, here’s the first sketch of your custom engagement ring. Reply with any changes.

Custom design approval

Linden Row JewelersnowHi Carlos, your ring has been sized to a 7 and is ready for pickup.

Ring sizing

Linden Row JewelersnowHi James, your appraisal is complete and ready at the counter.

Appraisal ready

Linden Row JewelersnowHi Rachel, your anniversary is on the 14th. Want us to set aside a few ideas?

Anniversary reminder

See why jewelry stores use Ikeono

A jeweler working closely at a wooden workbench surrounded by tools

Discover new ways to interact with customers

From repairs to sharing ideas for custom designs, text messaging makes the whole process smoother for your customers. Let them know that you’re just a text away.

Repairs, sizing and watch serviceConfirm the estimate by text and let customers know the moment their piece is ready for pickup.
Custom designsSend sketches and renders, collect feedback and take a deposit without another appointment.
AppraisalsText customers when their appraisal is complete and answer questions about the results.
Special ordersTell customers the moment a special order arrives, right from your POS.

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TBTyler BrooksCustom engagement ringCustom design

Hi Tyler, here’s the first sketch of your engagement ring.

Pencil sketch of a solitaire engagement ring

Love it. Could the band be a little thinner?

Absolutely. Here’s the updated render with a 1.8 mm band.

Render of a yellow gold solitaire engagement ring

That’s the one.

Wonderful. Here’s the link for your deposit to get started: ikeono.link/p/R4K9

Deposit paid · $500.00

Exceptional customer experience

Make every customer feel like a VIP with post-purchase check-ins and personalized recommendations via text message.

Post-purchase check-insFollow up after a big purchase with care tips and an invitation to come back for cleaning.
Personalized recommendationsShare photos of pieces that match what a customer already loves.
Anniversary and birthday remindersSend a timely note before the dates that matter, so gifts start with you.

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Automated · 7 days after purchase

Hi Rachel, how are you enjoying your new necklace? Let us know if you’d like it cleaned or checked anytime.

I love it. Do you have earrings to match?

We do. These pair beautifully with your necklace. Want us to set a pair aside?

Yes please. I’ll stop by Saturday.

Book consultations right from your website

Customers pick a service and a time for custom design consultations, ring sizing or repairs. Ikeono texts a confirmation and a reminder, so they show up ready.

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StoreCustom DesignBridalAbout LINDEN ROW

LR Linden Row JewelersDowntown

Step 1 of 3 · Service

Choose a service

Custom Jewelry Design ConsultationQuoteMeet one-on-one with our designer to talk through engagement rings, new pieces or reimagining jewelry you already own.

Ring SizingFrom $35Drop off your ring and we’ll text you when it’s ready.

Cleaning & InspectionFreeWe clean your jewelry and check prongs and settings while you wait.

Book an Appointment

Empower your customers and elevate your brand with flexible payment options offered via text message

Start Free Trial Text to pay

Linden Row JewelersSecure

Gold petal earrings$559.00

Apple Pay Google Pay

or pay with card

Card numberVISA · MC · AMEX

MM / YYCVC

Pay $559.00

Track, analyze, and elevate your team’s performance

Go beyond sales numbers and get a health check on your customers through NPS score. Ikeono customers have an average score of 92.

92Average NPS score of Ikeono customers

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Automations5 active

Repair finishedText the customer that their piece is ready for pickupPOS

Special order receivedLet the customer know their order has arrivedPOS

7 days after purchaseSend a check-in with care tipsCampaign

Sale completedSend an NPS survey, then a Google review request to promotersReviews

Message after hoursReply with your hours and when you’ll be backInbox

Get more Google reviews

After a purchase or repair, Ikeono texts a quick one-question survey. Happy customers get a link to leave a Google review, and anyone with a concern goes straight to your team.

Sent automaticallyReview requests go out after every sale or pickup, with no extra work at the counter.
Only your happiest customersPromoters are sent to Google, so your rating reflects the customers who love your store.
Fix problems privatelyLow scores come to your inbox first, so you can make it right by text.

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Automated · after pickup

Thanks for picking up your ring, Emily. How likely are you to recommend Linden Row Jewelers to a friend? Reply 0 to 10.

So glad to hear it. Would you share your experience on Google? g.page/lindenrow/review

LRLinden Row Jewelers4.9312 Google reviews

ECEmily CarterNewJust nowThey resized my grandmother’s ring beautifully and texted me the moment it was ready. Wonderful people.

Built right into Lightspeed

Ikeono is an official Lightspeed partner and works with R-Series and X-Series, so your team can text from the sale, repair or customer they already have open.

R-Series integration X-Series integration

Text from sales and customers

Special order notifications

Text receipts

Text payments

Automated Google reviews

NPS feedback

Frequently Asked Questions

Does Ikeono work with Lightspeed?

Yes. Ikeono integrates with Lightspeed R-Series and Lightspeed X-Series, so your customers and sales are already in Ikeono when you start texting.

Can I send photos of custom designs by text?

Yes. Send sketches, CAD renders and product photos in the conversation, and customers can reply with photos of their own.

Can customers pay by text?

Yes. Send a secure payment link and customers can pay with Apple Pay, Google Pay or a credit card from their phone.

Can I keep my store’s phone number?

Yes. Ikeono text-enables the business number your customers already know, and your voice service isn’t affected.

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Fresh perspectives and creative solutions for your business

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