Mechanic smiling while working on a Cervélo road bike in a repair stand

Texting built for bike shops

Service updates, quotes, payments and reviews, all by text and connected to your POS.

Cedar Street CyclesnowHi Emily, your bike is ready for pickup. We’re open until 6 PM.
Sent automatically from the work order
Cedar Street CyclesnowHi Sam, your tune-up and new chain comes to $137.50. Reply YES to approve.
Quote sent by text
Cedar Street CyclesnowReminder: your Bike Intake Appointment is tomorrow at 10:30 AM.
Appointment reminder
Cedar Street CyclesnowHi Carlos, your Shimano XT cassette has arrived and is ready for pickup.
Special order notification
Cedar Street CyclesnowThanks for coming in, Priya. Would you leave us a quick Google review?
Review request after pickup

Ikeono helps over 2,000 bike shops connect with their customers

Specialized
Mike’s Bikes
Conte’s Bike Shop
Cycle Sport
Epic Cycles
Bert’s Bikes & Fitness
Cahaba Cycles

From drop-off to pickup, without the phone tag

Every step of a repair has a text that goes with it. Ikeono sends the right one at the right time, so riders always know where their bike is at.

01

Riders book service online

Customers pick a service and a time on your website, and your team knows what’s coming in before the bike arrives.

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02

Quotes approved by text

Once your mechanic has looked the bike over, send the quote by text. Riders reply YES and you get to work.

03

Status updates that send themselves

Riders get a text when their work order moves along, from waiting on parts to ready for pickup.

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04

Paid before pickup

Send a secure payment link so riders can pay from their phone and be in and out at the counter.

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05

Happy riders become reviews

After pickup, Ikeono asks for feedback and sends your promoters straight to Google to leave a review.

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Bike shop employee using Ikeono at the service counter

Sell more from your inbox

Riders research online before they ever walk in. Answer them where they are, and keep the conversation going until the bike goes home.

  • Answer product questions from your websiteWebchat turns website visitors into text conversations, so a question about a bike becomes a test ride.
  • Let riders know when special orders arriveText customers the moment their special order is in, right from your POS.
  • Book personal shopping appointmentsRiders can book time with your sales team to find the right new bike.
Webchat Messagecedarstreetcycles.com/bikes/checkpoint
Do you have the Checkpoint in a 56? Looking to test ride this weekend.
We have one on order, arriving Friday. Want us to text you when it’s built up and ready to ride?
Yes please.
Friday 11:20 AM
Your Checkpoint is built and ready for a test ride. See you Saturday.

Keep riders coming back

Set up the follow-ups once and they run on their own, from a free adjustment after a new bike to the tune-up reminder before riding season.

$112Revenue per campaign message
Automations5 active
Work order finishedText the customer that their bike is ready for pickupPOS
Quote open for 3 daysFollow up so the customer can approve by textPOS
Message after hoursReply with your hours and when you’ll be backInbox
Sale completedSend an NPS survey, then a Google review request to promotersReviews
6 months after purchaseSend a tune-up reminder campaignCampaign
LightspeedR‑Series Ascend RMS LightspeedX‑Series Hubtiger
Ikeono
Masterlinq
and more
Shopify
Workstand

Works with the bike shop software you already use

Ikeono connects to Lightspeed, Ascend, Hubtiger and more, so customers, work orders and sales flow straight into your texts.

Lightspeed

Built right into Lightspeed R-Series

Ikeono is an official Lightspeed partner and works inside R-Series, so your team can text from the work order, sale or customer they already have open.

Work order automations
Text receipts and quotes
Special order notifications
Appointment reminders
Automated quote follow-ups
Text payments
Automated Google reviews
NPS feedback
Specialized road bikes on display in a retail store
Specialized

How Specialized Scaled To 90+ Bike Shops With Ikeono

Golden Sports team member working in Lightspeed with Ikeono at the service counter
In a day and age where it is difficult to get attention and engagement from consumers, I’m thankful that we have Ikeono as part of our technology stack.
Gordon Campbell-KellyOwner Operator, Golden Sports, Beaconsfield, QC

Frequently Asked Questions

Does Ikeono work with my bike shop’s POS?

Ikeono integrates with Lightspeed R-Series, Lightspeed X-Series, Ascend, Hubtiger and more, so your customers and sales are already in Ikeono when you start texting.

Can riders book service appointments online?

Yes. Ikeono Appointments adds a booking widget to your website, so riders can pick a service and a time that works for your team.

Can I text riders automatically when their bike is ready?

Yes. With supported POS integrations like Lightspeed R-Series, Ikeono sends a text automatically when a work order changes status, including when it’s ready for pickup.

Can I keep my shop’s phone number?

Yes. Ikeono text-enables the business number your riders already know, and your voice service isn’t affected.

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