The must-have tool for every bike shop

Every bike shop needs seamless communication across all channels

Text message conversation about bike tune-up packages, with a background image of bicycle repair tools on a black pegboard.

A communication tool that converts

Get answers in minutes, not days. Text messaging helps you grow sales, collect reviews, and keep customers coming back.
Screenshot of a button selection interface showing options for a call-to-action button: one with a blue gradient labeled 'Text us' with a chat icon, and another gray icon-only button. Additional settings include choosing an accent color with the hex code #6F2DBD, and widget placement options at the bottom left and bottom right of a webpage.

Webchat, your way

Customize every interaction to fit your brand and create seamless customer experiences that build loyalty and trust.

Trusted by +2,000 bike shops

Dive into curated tips for bike retailers and exclusive interviews with bike shop owners like you 
Two men working on a bicycle in a bike repair shop, surrounded by bike tools, parts, and hanging bicycle tires.

How BikeSource Charlotte’s campaigns drive business growth

We kick off a campaign seven days after pickup, hoping to catch upset customers. Surprisingly, we receive more exciting messages than complaints. Sharing this positive feedback with our team is truly amazing.

- Donald @BikeSource Charlotte

Every bike shop needs reviews

Take the guesswork out of reviews. Automatically send requests at the right time, track performance, and engage with reviewers, all in one place designed for busy bike retailers.
A woman is receiving a shoebox with a white and red athletic shoe from a man in a retail store or shop. The woman is smiling and the man is wearing a navy blue shirt and a black cap.
Infographic showing 130 million text messages sent, 152 million dollars processed on text payments, and 3.7 million Google review requests sent.

We have seen a huge uptick in Google Reviews, and recently multiple riders that traveled a fair distance to the store said they came in because of the reviews.

- Rachael @Specialized Austin

Every bike shop needs automation

Person wearing blue gloves taking a photo of a bicycle wheel with a smartphone in a workshop.
A purple background with a blue ribbon-like shape.
A solid blue vertical bar against a purple background
A vertical purple banner with a blank white space in the middle

Workorder automation

Skip the calls. Automate workorder status updates with texts to keep customers and mechanics aligned.

Service recommendations

Automated reminders for routine services help drive repeat business and build long-term relationships.

Warranty reminders

Ensure customers never face expired warranties—automate reminders and build their trust.

Every bike shop needs effortless payments

A screenshot of a business dashboard showing payment statuses and customer details, with tabs labeled Dedham Bikes, Inbox, Contacts, and Payments, and columns for Total, Status, Tag, Description, and Customer.

Text-to-pay

Give riders the flexibility to pay for invoices and services from anywhere at any time.

Graphic showing logos of Affirm, Klarna, Afterpay, and Stripe connected by white lines on a black background.

Buy Now, Pay Later

Help riders pick their dream bike, and empower them to ride now, pay later.

A person holding a smartphone outdoors, receiving a message about a payment request of $538.56 for a special order.

Every bike shop needs seamless communication across all channels

Dashboard screen of Lightspeed Point of Sale showing inbox messages, menu options on the left, and a message from the bike shop about completing bike repairs, with sales, service, fitting, and manager folders listed.

Text right in your Lightspeed POS

Send text receipts, keep a clear paper trail of customer conversations, and combine sales data with the power of texting—all without leaving your POS.
Two screenshots showing a mobile message and a web form for automated customer service responses. The message offers to proceed with a service quote and requests a response. The web form allows customizing a message with placeholders for first and last name, and shop name, including options for work order delay and attempting to estimate costs.

Service that flows, not frustrates

Keep your mechanics focused, avoid constant interruptions, and ensure every request is tracked. Work orders and special orders run smoother with automation.
Screenshot of a digital marketing campaign management interface with a purple theme, showing a campaign named 'Tune up campaign' with inventory items 'Road bike tune up' and 'Mountain bike tune up', and a note that a purchase was made 6 months ago.
A digital inbox interface displaying folders for Sales, Service, Fitting, and Manager with notification badges. A purple message bubble has placeholder text for a first name and a reminder message about scheduling an appointment. The interface has a purple and black color scheme with star ratings for Santa Monica.
Dashboard showing marketing campaign metrics with statistics like messages sent, revenue, and sales, alongside a promotional message about a tune-up campaign.

Targeted campaigns

Stand out with campaigns that speak directly to your riders—personal, timely, and tailored to what they need. Then, measure your results, refine your strategy, and make every message count.

FAQ

A woman with brown hair tied back, wearing a navy blue jacket with the word 'golden' on the back, working on a computer at a desk. The computer screen displays a spreadsheet. The workspace has various small bottles and containers, and a wall with the word 'golden' in large gold letters.
  • No.

  • Yes, only if your business phone number is a landline or VoIP. Learn more.

  • No.

  • Yes, American and Canadian phone numbers can send and receive multimedia messages.

BUILT IN A BIKE SHOP FOR BIKE SHOPS