Text messaging they can actually reply to
Stay in touch with your riders like never before with Ascend RMS + Ikeono.
Synced
Work order completedIntegrated text messaging for bike retailers
Automatic contact import
Every retail and eCommerce customer in Ascend is imported into Ikeono automatically each night. No exports, no manual entry.
All-in-one inbox
Manage texts, webchat and social messages in one inbox, so your whole team stays organized and nothing slips through.
Learn moreAppointments
Let riders book service appointments right from your website, so your team knows who’s coming in and what they need.
Learn moreWebchat
Answer riders’ questions right from your website and guide them to the right products. Every chat continues by text.
Learn moreFeedback
Easily collect NPS feedback by asking your customers to rate their experience with a score from 1 to 10.
Learn moreGoogle reviews
Send a review request by text after a sale or service, so your happiest riders can share their experience on Google.
Learn moreWork order automation
Coming soonYou can now configure it so that the Ascend completion texts are sent through Ikeono from the store number, become a part of the conversation with the customer and that customers can respond to the messages.
Work order completed · 3:42 PMText from the number you already have
Ikeono text-enables your existing business phone number, so customers can reach you on a number that already carries your name and reputation.
Carrier-registered A2P 10DLC messaging for the highest deliverability
Works with Landlines and most VoIP carriers
No additional costs, and your current voice service is not affected
Ascend + Ikeono integration in action
Text customers you already have in your POS.
Customers can respond to your business and easily reach out when they have questions
Refer back to text threads and keep historical conversations forever.
Providing great customer service? Take the opportunity to ask for a review.
It’s time to do payments differently
Tally up invoices and work orders via text message through a secure payment link
- Buy now, pay later payment plans
- Payment links expire in 24 hours for security
- Accept all major credit cards & digital wallets
Take your inbox anywhere
Reply to customers from the sales floor, the service bench, or on the go. The Ikeono app for iOS and Android keeps every conversation and notification in your pocket.
Frequently Asked Questions
Do I have to manually export my contacts?
Nope! We import your Ascend customers nightly.
Is the conversation history with my customers kept for longer than 30 days?
Yes. Ikeono keeps your conversation history forever, so you can refer back to any thread with a customer.
Can my customers reply back to text messages my business sends?
Yes. Every text is two-way, so customers can reply right back and the conversation stays in one thread in your inbox.
Join the conversation
Fresh perspectives and creative solutions for your business