text messaging they can actually reply to

Stay in touch with your riders like never before with

Logo of a mountain range with the text 'Ascend'.
Online messaging conversation about ordering a Bontrager helmet for a bike, with folders labeled 'Inboxes' on the left and a message input box at the bottom.

Ascend RMS + Ikeono

Integrated text messaging for bike retailers

All-in-one inbox

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Manage all messages from your website and social media platforms in one unified inbox, stay organized and engaged with your customers.

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Automatic contact creation

Easy implementation with automated contact creation in Ikeono. We pull all retail and eCommerce customers directly from your POS.

Conversation history

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Take advantage of having a paper trail of all conversations with customers, and keep those conversations forever.

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Web chat

Assist customers in making informed purchases and reduce refunds with web chat. Engage with riders right from the start, and guide them towards the right products for them.

2-way texting

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Effortlessly engage in 2-way conversations, share images, and keep everything organized in one thread.

Retail and eCommerce sales

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Connect with every rider — follow up on in-store and online purchases, and automate customer engagement with NPS and review requests.

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Net Promoter Score

Easily collect feedback by asking your customers to rate their experience with a score between 1-10.

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Google Reviews

Make it easy for customers to boast about your business by sending them a review request via text message.

Ascend + Ikeono integration in action

Illustration of a smartphone screen showing a text message conversation between two people about car maintenance, with one requesting a file review and the other responding.
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Text customers you already have in your POS.

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Customers can respond to your business and easily reach out when they have questions

Refer back to text threads and keep historical conversations forever.

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Providing great customer service? Take the opportunity to ask for a review.

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It’s time to do payments differently

Screenshot of an online sales dashboard for Dedham Bikes, displaying order details including creation dates, total earnings, order status, tags, and Stripe links. The dashboard has a dark header with navigation options and green, blue, purple, and black status indicators.

Tally up invoices and work orders via text message through a secure payment link

Screenshot of an online dashboard showing payment records for Deham Bikes, including date, total amount, status tags, and customer information.

Buy now, pay later payment plans

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Payment links expire in 24 hours for security

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Accept all major credit cards & digital wallets

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Logo for Dedham Bike featuring a blue bicycle above large green letters 'D' and 'B' with a green asterisk in the middle and the words 'Dedham Bike' in blue below.
Logo for Greenville Bike & Tri Company featuring mountain outline and bold text

FAQ

  • Nope! We import your Ascend customers nightly.

  • Yes! Conversation history is stored while the account is active and can always be accessed by starting a conversation with the customer.

  • Yes! This is full feature texting with the ability to send and receive SMS/MMS from your store’s phone number.

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