Boutique owner checking a tablet in her shop, surrounded by woven baskets and jewelry displays

Where every customer is a regular

Hold a size, restock a favorite or share care tips, all from your store’s phone number.

Linden RownowYour linen wrap dress in a medium is set aside for you until Saturday.
Hold confirmation
Good Dog SupplynowTime to restock? Reply YES and we’ll have Biscuit’s usual food ready for pickup.
Reorder reminder
Fern & FollynowYour fiddle leaf fig has arrived. We’ll keep it in the greenhouse until you stop by.
Special order arrival
Linden RownowHere’s your payment link for the two sweaters: ikeono.link/p/4KD9
Text to pay
Good Dog SupplynowThanks for coming in today. How likely are you to recommend us to a friend?
NPS survey
Fern & FollynowGlad your monstera is settling in. Would you leave us a quick Google review?
Review request

Stand out from the crowd

It’s not just about selling a product anymore. The key is to create unique and memorable experience for customers. Text messaging allows you to do just that.

Send new arrivals to regulars, hold sizes for customers and confirm alterations by text.

LRLinden RowBoutique clothing store
Hi Claire, the spring linen collection just landed. Your size is in the wrap dress you asked about.
Can you hold a medium until Saturday?
It’s set aside under your name. Want a sage scarf pulled to try with it?
Yes please, see you Saturday.

Quick questions, lasting relationships

With so many options available online, providing a quick and easy way for customers to ask questions before they click away is the key to turning website visitors into buyers.

Webchat Messagelindenrow.com/collections/springClothing
Hi, do you have your new spring collection available in XL?
Yes, most of the collection comes in XL. Want me to text you photos of what’s in stock?
Webchat Messagegooddogsupply.com/foodPet
Do you carry grain-free food for small breeds?
We carry three. I can set aside a sample bag so your pup can try one first.
Webchat Messagefernandfolly.com/plants/monsteraPlant
Is the large monstera pet safe?
Monstera isn’t safe for cats or dogs. A calathea or parlor palm would be a great pet-safe swap.

The personal touch that actually feels personal

Ready to take your relationship to the next-level? Become that personal touch that customers have been craving with conversational texting.

Campaigns3 scheduled
New arrivalsClothing
Hi Claire, our fall knitwear is in. Come by this week for first pick before it goes online.
Sends Thursday 10:00 AM to 214 customers
Birthday treatPet
Happy birthday to Biscuit. Stop by this month for a free treat on us.
Sends on each pet’s birthday
Repotting workshopPlant
Our repotting workshop is Saturday at 11. Bring a plant and we’ll supply the soil. Reply to save a spot.
Sends Monday 9:00 AM to 162 customers

Unforgettable for them, effortless for you

Unlock the power of texting and become the brand they can easily text for all their needs

Answer all their questions via web chat

Hi, do you have your new spring collection available in XL?
Website visitor · 11:04 AM
Learn more

Seal the deal with text to pay

Glad you liked the options! Sending over your invoice and payment link.
Store · 11:20 AM
Learn more

Ask them about their experience

Hi Jessica, on a scale of 0 to 10, how would you rate your experience with us? Your feedback helps us improve.
Store · 4:15 PM
Learn more

Frequently Asked Questions

Is Ikeono a good fit for small boutiques?

Yes. Clothing, pet and plant boutiques use Ikeono to answer questions, take payments and stay in touch with regulars from one shared inbox.

Can I text customers from my store’s phone number?

Yes. Ikeono text-enables the number your customers already know, and your voice service isn’t affected.

Can customers message me from my website?

Yes. Webchat adds a chat button to your website, and conversations continue by text so customers can reply after they leave the page.

Can I send texts about new arrivals and events?

Yes. With Campaigns you can send new arrivals, workshops and promotions to the customers who have opted in to hear from you.

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