Follow up with purpose

Customers deserve more than just another promo blast. Give them follow-ups that feel personal.

IkeonoCampaigns Active
Post-sale check-in
AudienceBought a Trek Domane
Timing14 days after purchase
SourceLightspeedR-Series sales
142Sent
38Replies
$4,860Revenue
Replies this weekMon–Sun
Text Message · Today 10:14 AM
Hi Emily, it’s Tyler at Cedar Street Cycle. How are you liking the new Domane? Happy to do a free fit check if anything feels off.
Loving it. Could I come in Saturday for that fit check?
Replied · 6 min later
Message template
Hi First name, how’s the Product treating you? It’s been Days since purchase days, so it’s a good time for a free tune-up.
Hi James, how’s the Domane SL 5 treating you? It’s been 30 days, so it’s a good time for a free tune-up.
Hi Maya, how’s the Checkpoint ALR treating you? It’s been 30 days, so it’s a good time for a free tune-up.

Personalized at Scale

Follow up like you remembered every detail. The more specific your message, the more personal it feels.

Who should get this message?
SKU Brand Category
Trek Domane SL 5SKU 601842 · Purchased in the last 90 days
Sent to 28 customers
JSJames StewartAug 28
ECEmily CarterSep 12
JTJean-Philippe TremblaySep 19

Use real purchase data to get specific

Target customers by the exact SKU, brand or category they bought. A message about their new bike or favorite brand reads like a note from someone who remembers them, and that’s what gets replies and repeat visits.

PurchaseTrek Domane SL 5 · Mar 3
3 days laterCheck-inHow’s the ride so far? Let us know if anything needs adjusting.
6 months laterServiceYour Domane is due for its first tune-up. Want to book a time?
1 year laterWarrantyYour frame warranty registration is coming up. We can handle it for you.

Timing is everything

A check-in a few days after the sale, a tune-up reminder six months later. You set when each follow-up goes out, and Campaigns uses past purchases to start sending immediately.

The proof’s in the results

Here’s what Campaigns is doing for retailers like you

$112Revenue per message
23%Conversion rate
+$500Average order value

There’s more than one way to follow up

Send thoughtful follow-ups that add value: a quick check-in, a timely reminder, or a chance to bring your community together.

Hi Maya, it’s been 6 months since your last tune-up. We recommend a brake and drivetrain check. Want to book a time?

Service Recommendations

Earn their trust with a simple text message and become their go-to expert.

Hi James, we host a gravel ride every Saturday at 8 AM. Your new Checkpoint would be perfect.

Build your community

Grow your community by inviting customers to group rides in a personal way.

Hi Emily, thanks again for stopping in. How’s the new helmet fitting?

Post-sale check-in

Strengthen relationships and build loyalty by following up after a purchase.

Lightspeed

Why Lightspeed merchants love Campaigns

Because follow-ups should feel as seamless as the sale.

Speak to what your customers actually bought

Campaigns connects directly to your Lightspeed sales data, so every message is based on real customer behavior.

Better timing means better results

Follow-ups feel more natural and get more replies when they’re based on real sales

Everything in one place, nothing out of sync

Campaigns taps into your Lightspeed history, so you can start sending smart, timely messages from day one.

Built on the data you already have

LightspeedR‑Series

Lightspeed R‑Series

Your POS data powers messages tailored to each customer’s purchase and timing.

Ascend

Ascend RMS

Coming soon: use sales data to trigger messages based on what each customer bought and when.

Coming Soon
Masterlinq

Masterlinq

Coming soon: use sales data to trigger messages based on what each customer bought and when.

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LightspeedX‑Series

Lightspeed X‑Series

Coming soon: use sales data to trigger messages based on what each customer bought and when.

Coming Soon

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