Texting and selling.
Better, together.
Two-way texting that works inside Lightspeed X-Series, not next to it.
What you can do with Lightspeed X-Series + Ikeono
Manage fulfillments
Leverage text messaging to tackle fulfillments, customers can easily receive updates on their order and ask questions about product availability.
g.pageText from the number you already have
Ikeono text-enables your existing business phone number, so customers can reach you on a number that already carries your name and reputation.
Carrier-registered A2P 10DLC messaging for the highest deliverability
Works with Landlines and most VoIP carriers
No additional costs, and your current voice service is not affected
What else you get with Ikeono
Whether it’s tracking an order, sharing a shoe recommendation, or checking in after a big race, texting keeps the conversation going. It’s fast, personal, and exactly how today’s customers want to communicate.
Webchat to text message means you have the flexibility to answer website visitors when you can, and they will receive a response even if they click away. It’s a win-win for everyone.
Learn moreIkeono comes into Lightspeed through a browser extension, and there’s no limit on how many computers you install it on.
Learn moreNext up: Campaigns in Lightspeed
Soon you’ll be able to run automated campaigns directly in Lightspeed X-Series, like post-sales follow-ups, warranty reminders, and product check-ins.
Post-sales follow-ups that check in after every purchase.
Warranty reminders sent before coverage runs out.
Product check-ins that keep your store top of mind.
An official Lightspeed partner
Ikeono is proud to be an official Lightspeed partner and is built to work directly inside Lightspeed.
Take your inbox anywhere
Reply to customers from the sales floor, the service bench, or on the go. The Ikeono app for iOS and Android keeps every conversation and notification in your pocket.
Our customers love the two-way text communication, they respond within minutes to our questions which allows our team to keep moving on service or sales tickets. The link to accept payment via text has an amazing addition to the platform.
Frequently Asked Questions
We use Lightspeed on multiple computers, will this work?
Absolutely! We do not limit the amount of computers you can install the browser extension on, which is how we bring our functionality into Lightspeed.
Can I text all of my Lightspeed customers at once?
No, we do not support mass texting.
Can I text payment links using Lightspeed Payments?
No, while Lightspeed Payments is powered by Stripe also, it is a closed instance and does not allow for third-party integrations.
Join the conversation
Fresh perspectives and creative solutions for your business