Lightspeed

Text
where it
matters most

Two-way texting that works inside Lightspeed R-Series, not next to it.

Lightspeed
Retail (R-Series)▼
Ikeono Demo Store
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Brett Lang ▾OUT
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Ikeono Shop ⌄InboxContactsPaymentsNPSMarketingReports✦ What’s newBrett Lang ▾
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All ConversationsLatest ▾
Search by phone number or name
Open
✓ Closed
James StewartJust now
All paid. See you Thursday.
RepairsSMS
Tyler Brooks12 min
Is the Stumpjumper in a medium still available?
Web LeadsWebchat
Carlos Torres1 hr
Do you do e-bike battery diagnostics?
Follow upMessenger
Emily CarterYesterday
Payment received · $142.50
ServiceSMS
Jean-Philippe TremblayMon
Left you a 5-star review. Great fit.
SalesGoogle
Grace DelaneyMon
Can I rent a road bike for Saturday morning?
RentalsWebchat
(555) 014-7730Sun
After hours: What time do you open tomorrow?
Follow upSMS
James Stewart(555) 010-2468SMSAssign Inbox ▾Actions ▾
Ikeono Shop: Reminder, your Bike Intake Appointment is on Thu, Sep 24 at 2:30 PM.
Automated · Sep 23, 9:00 AM
Perfect, thanks. While it’s in, could you also replace the chain? It’s been skipping.
Sep 23, 9:14 AM
Absolutely. Tune-up plus a new chain comes to $187.50. I’ve sent a secure link so you can pay ahead.
brett@ikeono.com · 9:20 AM
PAYMENT REQUESTPaid
$187.50Tune-up + chain replacement · Apple Pay
All paid. See you Thursday.
9:26 AM
Message
Send

What you can do with Lightspeed + Ikeono

SR Sam Rivera(555) 014-2290 Ikeono
Ikeono Shop: Hi Sam, your work order is now In Progress. We'll text you when it's done.
Automated · 10:02 AM
Ikeono Shop: Good news, your repair is ready for pickup. We're open until 6 PM.
Automated · 3:45 PM
Perfect, I'll grab it after work.
3:47 PM
Text message
InboxContactsPaymentsMore

Work order automations

Send automated texts when a Lightspeed work order changes status. Customize each message to match how your shop talks to customers.

Open
Thanks Sam, we've checked in your repair. We'll send an estimate shortly.
Estimate
Your estimate is ready: tune-up and new chain, $187.50. Reply YES to approve.
Waiting on parts
Your parts are on order. We'll text you as soon as they arrive.
Scheduled
Your repair is scheduled for Thursday. We'll let you know when it's ready.
Finished
Good news, your repair is ready for pickup.

Text from the number you already have

Ikeono text-enables your existing business phone number, so customers can reach you on a number that already carries your name and reputation.

Carrier-registered A2P 10DLC messaging for the highest deliverability

Works with Landlines and most VoIP carriers

No additional costs, and your current voice service is not affected

Cedar Street Cycle logo
Cedar Street Cycle
Bicycle shop · Denver, CO
(555) 010‑2468
Already in Their Phone
Saved in their contactsGoogle Business ProfileYour website
Before
With Ikeono
Calls
Texts
Hi, is my bike ready for pickup?
To (555) 010-2468 · 3:40 PM
It is. We're open until 6 PM today.
3:42 PM
What else you get with Ikeono

Help more customers find and engage with your business

Google
Google Business

Connect your Google Business Profile to sync store hours and holiday closures, and manage Google reviews directly in Lightspeed.

Webchat

Add a webchat widget to your website so customers can send you a text without leaving the page. Every message lands in your Ikeono inbox, and the conversation continues by text.

Learn more
Online Appointment Booking

Let customers book service appointments right on your website. Turn each booking into a Lightspeed work order with the click of a button.

Learn more

Campaigns that make follow-ups simple

Campaigns run as an automated drip, always working in the background. Set each message up once and Ikeono sends it at the right moment after every Lightspeed sale or service.

Learn more

Grow your community and invite your customers for group rides in a personal way.

Strengthen relationships and build loyalty by following up after a purchase.

Get repeat business with reminders for routine services and keep your brand top of mind.

Lightspeed

An official Lightspeed partner

Ikeono is proud to be an official Lightspeed partner and is built to work directly inside Lightspeed.

View Ikeono on Lightspeed

Take your inbox anywhere

Reply to customers from the sales floor, the service bench, or on the go. The Ikeono app for iOS and Android keeps every conversation and notification in your pocket.

Download on the App StoreGet it on Google Play
InboxIkeono
AllWeb LeadsServiceSales
JSJames StewartNowCan I bring it in Thursday?
TLTessa Lindqvist12mIs the Stumpjumper in a medium…
MOMarcus Obi1hDo you do e-bike battery diagnostics?
HKHannah KowalskiYdayPayment received · $142.50
GDGrace DelaneyMonCan I rent a road bike Saturday?
InboxContactsPaymentsMore
iIkeono · Web LeadsnowJames Stewart: Can I bring it in Thursday?
Our customers love the two-way text communication, they respond within minutes to our questions which allows our team to keep moving on service or sales tickets. The link to accept payment via text has an amazing addition to the platform.
Dash Cycles

Frequently Asked Questions

Can I install Ikeono on more than one computer?

Absolutely! We do not limit the amount of computers you can install the browser extension on, which is how we bring our functionality into Lightspeed.

Do you support mass texting?

No, we do not support mass texting.

Does Ikeono work with the Lightspeed iPad app?

Not as deeply. The Lightspeed App does not allow for third party integrations and iPads do not support browser extensions. Things like Work Order Automation and Feedback are handled at the API level and will be sent with actions from the Lightspeed iPad app.

Can I use Lightspeed Payments with Ikeono?

No, while Lightspeed Payments is powered by Stripe also, it is a closed instance and does not allow for third-party integrations.

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Fresh perspectives and creative solutions for your business

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