Every conversation, measured

Reports for every location, from your busiest hour to your fastest reply

Cedar Street Cycle ▾ Inbox Contacts Payments NPS Marketing Reports
Reports Base Account usage Automated messages Widget messages Advanced Conversation volume Customer acquisition Response time Delivery Scheduled email
Reports / Conversation volume Conversation volume – Cedar Street Cycle Sep 16 – Sep 29, 2026 ▾
Conversations 412+18.4% vs. prior 14 days
Busiest day Friday vs. prior 14 days
Busiest hour 10am consistent across locations
After-hours share 21.6%+4.2 pts vs. prior 14 days
By location
Location ConversationsPeak hourAfter hours Share of account
Downtown 21410am18.2% 52%
Northside 13111am24.4% 32%
Eastgate 6710am26.9% 16%
Conversations 412+18.4% vs. prior 14 days
Busiest day Friday vs. prior 14 days
Busiest hour 10am consistent across locations
After-hours share 21.6%+4.2 pts vs. prior 14 days

See when customers reach out

Conversation volume shows how many conversations you had, your busiest day and hour, and how much comes in after hours. Use it to schedule staff around your real peaks.

Know where new customers come from

Customer acquisition separates new customers from existing ones, shows the share that found you through webchat, and totals the dollars they brought in.

% via Webchat 36.0%+8.0 pts vs. prior 14 days
Total dollars $18,420+22.9% vs. prior 14 days
Existing 154+6.2% vs. prior 14 days
New 86+14.7% vs. prior 14 days
Lightspeed

See the sales behind every new customer

Connect Lightspeed R-Series and Ikeono matches sales to the customers you've been talking with. The total dollars in customer acquisition come straight from your Lightspeed sales.

Sale #10482Completed
James Stewart · Tune-up, new chain$214.50
Matched to a new customer
Total dollars $18,420+22.9% vs. prior 14 days · from Lightspeed R-Series
Median first response 4m 12s−38% vs. prior 14 days
Under 5 minutes 58.0%+9.0 pts vs. prior 14 days
Median follow-up 6m 40s−12% vs. prior 14 days
Unanswered 24h+ 2 vs. prior 14 days

Measure how fast your team replies

Response time tracks your median first and follow-up replies, the share answered in under 5 minutes, and any conversation left unanswered for more than a day.

Conversation volume, customer acquisition and response time are advanced reports, available on our premium plan.

Compare every location side by side

Every report breaks down by location. Open a store for its own numbers and the conversations behind them.

LocationConversationsNewFirst responseShare of account
Downtown 214 443m 05s 52%
Northside 131 294m 50s 32%
Eastgate 67 137m 20s 16%
Service Center 0 0— 0%

Base reports on every plan

Account usage

Messages sent and received, MMS and estimated segments for the account and each location.

Automated messages

The messages Ikeono sent on its own, like review requests and reminders.

Widget messages

Conversations that started from the webchat widget on your website.

Set up a scheduled email and any report lands in your inbox on a regular schedule.