Google Business Profile integration

Google Business Profile, connected

Reply to Google reviews, keep your hours in sync and let customers text you right from Google.

Cedar Street Bicycles Connected
Google location
Cedar Street Bicycles | 123 Main Street
Last synced today, 11:30 AM

See, track and respond to Google reviews

New Google reviews show up in Ikeono next to your conversations. Reply from the same inbox and your response is posted publicly on your Google Business Profile.

  • Every review in one placeSee which reviews still need a reply and which ones your team has handled.
  • Track your rating over timeWatch your average rating and review count change after you start sending review requests.
Average rating 4.8 Up from 4.3 when you connected Ikeono
Total reviews 312 +38 this month
JM
Jordan Mills2 hours ago on GoogleNeeds reply
Brought my road bike in for a tune-up and it was ready the same afternoon. Great communication by text the whole way.
Write a public reply…Reply
AL
Ana LopezSep 18 on GoogleReplied
Had a pretty great experience, helpful staff.
Your replyThanks Ana, glad we could help. See you on the next ride.

Update your hours once

Ikeono syncs your store hours with Google Business. Change them in one place and both stay up to date, so customers see the right hours on Google and get the right replies by text.

Google Business Ikeono
Mon9 AM – 6 PM 9 AM – 6 PM
Tue9 AM – 6 PM 9 AM – 6 PM
Wed9 AM – 6 PM 9 AM – 6 PM
Thu9 AM – 7 PM 9 AM – 7 PM
Fri9 AM – 7 PM 9 AM – 7 PM
Sat8 AM – 5 PM 8 AM – 5 PM
SunClosed Closed
In sync · Last synced today, 11:30 AM

Holidays and closures, handled

Holiday hours and special closures sync between Google Business and Ikeono. When you’re closed, customers who text get an auto-reply letting them know when you’ll be back.

Special hours
ThanksgivingThu, Nov 26Closed
Black FridayFri, Nov 277 AM – 8 PM
Christmas EveThu, Dec 249 AM – 2 PM
Thursday, Nov 26 · 9:14 AM
Are you open today? Need a tube for my son’s bike.
Happy Thanksgiving. Cedar Street Bicycles is closed today and back tomorrow at 9 AM. We’ll reply as soon as we’re in.
Holiday auto-reply

Let customers text you from Google

Turn on the Text us button on your Google Business Profile with your Ikeono number. Customers who find you on Google can send a text, and it lands in your Ikeono inbox with the rest of your conversations.

Cedar Street Bicycles 4.8 (312) Bicycle shop · 123 Main Street Open · Closes 6 PM
Directions Call Text us Website
DRDaniel ReyesVia Google Business Profile
Hi, do you do same-day flat repairs?
We do. Bring it in before 3 and it’ll be ready today.

Frequently Asked Questions

What do I need to connect Google Business?

You need access to your Google Business Profile. Sign in with Google from Ikeono settings, pick your location and choose which features to turn on.

Are my replies to reviews public?

Yes. Replies you send from Ikeono are posted on your Google Business Profile, the same as replying from Google.

Which way do store hours sync?

Hours, holidays and special closures stay in sync between Google Business and Ikeono, so you only need to update them in one place.

Does the Text us button use my existing number?

Yes. The Text us button uses your Ikeono number, which can be the business number your customers already know.

Can I connect more than one location?

Yes. Each Ikeono location connects to its own Google Business Profile location.

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