Online booking made easy
A simple booking flow on your website, connected to your team and your POS.
Set expectations before they walk in
The right service
Customers book the visit they need, and your team knows what to prepare.
The right time
Customers only see open times your team can actually handle, so no one waits.
The right context
Customers describe the problem in their own words, so the conversation picks up where the booking left off.
Appointments live in your Inbox
Every booking lands in the same inbox as your texts, webchat, Messenger and reviews, so the whole visit stays in one conversation.
- Your team is notified the moment a booking comes in.
- Customers get a text confirmation and a reminder the day before.
- Pickup updates and review requests follow in the same thread.
Skip all the double entry between platforms
Appointments seamlessly become workorders in Lightspeed R-Series.
A warm welcome, on schedule
Customers arrive knowing your team is ready and waiting for them.
The right quote, the first time
Your mechanic looks the bike over before you commit to pricing or timing.
Straight to a workorder
Everything from the appointment moves into Lightspeed without retyping.
Availability and booking rules set your way
Hours that work around you
Set the days and times you take appointments, separate from your store hours.
Just the right amount of lead time
Set how far ahead customers can book, so your calendar doesn’t fill up with appointments months out.
No last-minute surprises
You decide how last-minute is too last-minute, two hours, a full day, whatever works for your shop.
Room to do every appointment right
Give every appointment the time it actually needs, back to back without the rush.
Never overbooked
Cap how many appointments you’ll take in a day, so your team never gets stretched too thin.
Every location runs its own schedule
Each store sets up its own services, booking rules and availability, and gets its own appointment dashboard. Customers pick their store as they book.
Its own services
Offer the services each store actually does, from full builds at one location to quick fixes at another.
Its own rules and availability
Set hours, lead time and notice per store, so every calendar fits the team working it.
Its own appointment dashboard
Each team sees only the bookings for their store, ready for the day ahead.
Make the booking widget your own
Match the widget to your store’s logo, colors and style, so booking feels like part of your website.
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Cedar Street CyclesDenver · Tune-up
Frequently Asked Questions
What is online appointment booking?
A way for customers to book time with your shop directly from your website. No back and forth needed, they pick a service, pick a time, and your store stays organized.
Can I add this to my existing website?
Yes. Appointments adds a booking button to your site with a short snippet of code, and works with Squarespace, Shopify, WordPress, Wix and most other website builders.
Do you integrate with Lightspeed R-Series?
Yes. Appointments sync with Lightspeed R-Series, so a booked repair becomes a workorder with the customer, bike and notes already filled in.
Is it easy for my customers to book?
Customers choose a location, a service and an open time, then add a few details. There is no account or app to download, and they get a text confirming the booking.
How long does it take to set up?
Most shops are up and running the same day. Add your services, set your hours and booking rules, then paste the booking button onto your website.
Can I try it before committing?
Yes. Start a free 14 day trial and try Appointments with your own services and hours before you decide.
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