Texting built into BRM

What you can do with BRM + Ikeono

With the integration, BRM’s automated reminder texts go out from your Ikeono phone number, so customers can reply to the text.

Full feature texting is built into every reservation, customer, and service in BRM, and every reply lands in one Ikeono inbox.

app.ikeono.com/inbox

3 new

ECEmily CarterNowCould we pick it up at 10 instead?Automation

TBTyler Brooks6mYes please.Reservation

CTCarlos Torres18mYou: Your e-bike is ready for pickup.Service

JSJames Stewart1hThanks.Automation

JTJean-Philippe TremblayYdayYou: The kids’ trailer you asked about is in.Profile

ECEmily Carter(555) 014-2290Reservation #1042 · E-bike

Hi Emily, your e-bike rental is confirmed for Sat, Oct 10 at 9:00 AM.

automation · sent from your Ikeono number Today 4:10 PM

Reminder: your e-bike is ready for pickup tomorrow at 9:00 AM.

automation · sent from your Ikeono number

Thanks. Could we pick it up at 10 instead?

No problem, your pickup is now 10:00 AM.

Type a message

TBTyler Brooks(555) 018-5521Reservation #1047 · Road bike

Hi Tyler, want to add a helmet and lock to your rental for $10?

Yes please.

Added to Reservation #1047Helmet and lock · $10.00

Done. See you Saturday.

Type a message

CTCarlos Torres(555) 017-3315Service · E-bike tune-up

Hi Carlos, your e-bike is checked in for a tune-up. We’ll text you when it’s ready.

Great, thanks.

Service updated in BRMTune-up complete · Ready for pickup

Your e-bike is ready for pickup.

Type a message

JSJames Stewart(555) 018-7731Return reminder

Reminder: your rental is due back today by 5:00 PM.

automation · sent from your Ikeono number

Can we keep it one more day?

Sure, we’ve extended your rental to tomorrow at 5:00 PM.

Reservation extendedBillable days 2 → 3

Thanks.

Type a message

JTJean-Philippe Tremblay(555) 012-4408Customer profile

Yesterday 11:20 AM

Hi Jean-Philippe, the kids’ trailer you asked about is in. Want us to add it to your next rental?

Yes please, we’re back Friday.

It’s added to your Friday booking.

Type a message

Select a conversation to see it in action.

Automated reminder texts customers can reply to

BRM sends booking confirmations, pickup reminders, and return reminders automatically. With Ikeono, they go out from your Ikeono number, so customers can reply to change a pickup time or ask a question before they arrive.

Text from any reservation

Open a reservation in BRM and the conversation is right beside it. Send updates, answer questions, and request payment without leaving the booking. Every message syncs to your Ikeono inbox.

Text from the number you already have

Ikeono text-enables your existing business phone number, so customers can reach you on a number that already carries your name and reputation.

Take your inbox anywhere

Reply to customers from the sales floor, the service bench, or on the go. The Ikeono app for iOS and Android keeps every conversation and notification in your pocket.

Also using Lightspeed as your POS?

For shops running BRM and Lightspeed together, Ikeono ties it all in. Rentals, service, sales, and payments connect through text messaging. That means no scattered updates or lost details. Just consolidated communication across your entire business.

Ready to try it?

See how Ikeono transforms your BRM workflows with a free trial. Start texting your customers today, right where you manage reservations and rentals.

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