Camera store

Texting built for camera stores

Repairs, special orders, payments and reviews, all by text and connected to your POS.

Northlight CameranowHi Emily, your sensor cleaning is done and your camera is ready for pickup.
Repair ready
Northlight CameranowHi Tyler, your film is developed. Scans are in your email and negatives are at the counter.
Film processing
Northlight CameranowHi Carlos, the camera body you pre-ordered has arrived. Want us to hold it until Saturday?
Pre-order arrived
Northlight CameranowHi James, we’ve looked over your trade-in. We can offer $640 toward your new lens.
Trade-in quote
Northlight CameranowThanks for joining Saturday’s photo walk, Rachel. Would you leave us a quick Google review?
Review request

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Technician repairing a camera

From drop-off to pickup, without the phone tag

Repairs, film processing and special orders all come with a wait. Ikeono texts customers at each step, so they always know where things stand.

  • Repairs and sensor cleaningSend the quote by text, get approval, and let customers know the moment their gear is ready.
  • Film processingText customers when their film is developed and their scans are ready.
  • Trade-insShare trade-in offers by text and let customers accept without another trip in.
  • Special orders and pre-ordersTell customers the moment new gear arrives, right from your POS.
TBTyler BrooksJob #4127 · 24-70mm lensRepair
Hi Tyler, we’ve looked at your 24-70mm. The zoom ring is sticking and needs a new part. Here’s what we found.
Camera lens being repaired
What would that cost?
$185 for parts and labor, back in about 10 days. Reply YES to approve.
YES, go ahead.
10 days later
Your lens is repaired and ready for pickup. Pay ahead here: ikeono.link/p/R4K9
Paid · $185.00

Help photographers find their next piece of gear

Answer gear questions, share recommendations and follow up after a purchase, all by text.

  • Post-purchase check-insCheck in after a new camera with setup tips and an invitation to your next class.
  • Personalized recommendationsSuggest lenses and accessories that fit the gear customers already own.
  • Classes and photo walksLet customers know when a new class or photo walk opens up.
Automated · 7 days after purchase
Hi Rachel, how are you getting on with your new camera? Reply anytime if you have questions about the settings.
Loving it. What lens would you recommend for portraits?
An 85mm f/1.8 is a great fit for your body. We have one in stock. Want us to set it aside?
Yes please. I’ll stop by Saturday.

Book repairs and lessons right from your website

Customers pick a service and a time for repair drop-offs, sensor cleaning or one-on-one lessons. Ikeono texts a confirmation and a reminder, so they show up ready.

ShopUsedRentalsClasses NORTHLIGHT
NC Northlight CameraMain Street
Step 1 of 3 · Service
Choose a service
Repair Drop-offFreeBring in your camera or lens and a technician will look it over and give you a quote.
Sensor Cleaning$79Professional cleaning while you wait, usually under an hour.
One-on-One Lesson$95An hour with our staff to learn the settings on your new camera.
Powered by Ikeono
Book an Appointment

Get paid before pickup

Send a secure payment link by text, and customers pay from their phone with Apple Pay, Google Pay or a card. Pickup takes seconds.

Northlight CameraSecure
24-70mm lens repair$185.00
Apple Pay Google Pay
or pay with card
Card numberVISA · MC · AMEX
MM / YYCVC
Pay $185.00

Follow-ups that run on their own

Set them up once. Ikeono texts customers when a repair is done or an order arrives, checks in after a purchase and asks happy customers for a Google review.

92Average NPS score of Ikeono customers
Automations5 active
Repair finishedText the customer that their gear is ready for pickupPOS
Special order receivedLet the customer know their order has arrivedPOS
7 days after purchaseSend a check-in with setup tipsCampaign
Sale completedSend an NPS survey, then a Google review request to promotersReviews
Message after hoursReply with your hours and when you’ll be backInbox

Get more Google reviews

After a sale or repair, Ikeono texts a quick one-question survey. Happy customers get a link to leave a Google review, and anyone with a concern goes straight to your team.

  • Sent automaticallyReview requests go out after every sale or pickup, with no extra work at the counter.
  • Only your happiest customersPromoters are sent to Google, so your rating reflects the customers who love your store.
  • Fix problems privatelyLow scores come to your inbox first, so you can make it right by text.
Automated · after pickup
Thanks for picking up your lens, Emily. How likely are you to recommend Northlight Camera to a friend? Reply 0 to 10.
10
So glad to hear it. Would you share your experience on Google? g.page/northlight/review
NCNorthlight Camera4.9312 Google reviews
ECEmily CarterNewJust nowFast lens repair, and they texted me at every step. Picked it up already paid. Couldn’t have been easier.
Lightspeed

Built right into Lightspeed

Ikeono is an official Lightspeed partner and works with R-Series and X-Series, so your team can text from the sale, repair or customer they already have open.

Text from sales and customers
Special order notifications
Text receipts
Text payments
Automated Google reviews
NPS feedback

Frequently Asked Questions

Does Ikeono work with Lightspeed?

Yes. Ikeono integrates with Lightspeed R-Series and Lightspeed X-Series, so your customers and sales are already in Ikeono when you start texting.

Can I send photos of repairs by text?

Yes. Send photos in the conversation to show customers what your technician found, and they can reply with photos of their own.

Can customers pay for repairs by text?

Yes. Send a secure payment link and customers can pay with Apple Pay, Google Pay or a credit card before they arrive.

Can I keep my store’s phone number?

Yes. Ikeono text-enables the business number your customers already know, and your voice service isn’t affected.

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