Masterlinq

The texting
your bike shop
deserves

Full feature texting in the Storefront Platform

Retail
Search sales, items, customers…⌘K
Sales before refunds
$0.00
Txns
0
IKEONO HQ
Ikeono ●
Clocked out
Home
Sale
Inventory
Work orders
Web orders
Rentals
Customers
Analytics
IHide Messages2
STAFF
My Job
Manage
Ikeono Shop ⌄ Inbox ContactsPaymentsNPSMarketingReports ✦ What’s newBrett Lang ▾
Inboxes
All Conversations2
Appointments10
Google Business
My Inboxes
Management
Service
Sales
Follow Up
Rentals
Web Leads
All ConversationsLatest ▾
Search by phone number or name
Open
✓ Closed
James StewartJust now
Great, I’ll grab it after work.
ServiceSMS
Grace Delaney12 min
Pickup reminder: Cervelo R5 rental, Oct 15
RentalsSMS
Carlos Torres1 hr
Your Shimano XT cassette has arrived
Follow upSMS
Tyler Brooks3 hr
Is the Stumpjumper in a medium still available?
Web LeadsMessenger
Emily CarterYesterday
Left you a 5-star review. Thanks again.
SalesGoogle
(555) 014-7730Sun
What time do you open tomorrow?
Follow upSMS
James Stewart(555) 010-2468SMSAssign Inbox ▾Actions ▾
Ikeono Shop: Hi James, we’ve checked in your bike on work order #4821. We’ll text you as it moves along.
Automated · Oct 13, 9:02 AM
Thanks. Could you also look at the rear derailleur? It’s been skipping.
Oct 13, 9:14 AM
Will do. We’ll add it to the work order and let you know what we find.
Brett · 9:20 AM
Ikeono Shop: Good news, your bike is ready for pickup. We’re open Monday to Saturday, 8am to 5pm.
Automated · Oct 14, 3:45 PM
Great, I’ll grab it after work.
Just now
Message
Send

What you can do with Masterlinq + Ikeono

TB Tyler Brooks(555) 011-5583 Ikeono
Hi, do you have the Wahoo Kickr in stock?
10:41 AM
We do. Want us to hold one for you at the counter?
Brett · 10:44 AM
Yes please, I'll be in this afternoon.
10:46 AM
Text message
InboxContactsPaymentsMore

Full feature texting

Text customers from anywhere in Masterlinq. Every conversation lands in one shared inbox your whole team can work from, right next to the customer, work order, or rental it belongs to.

Text from everywhere in the Storefront Platform

Ikeono works inside both Masterlinq Storefront POS and Storefront Online. Conversations, contacts, and history stay in sync, so your team can reply from the counter or the online side and pick up right where the last person left off.

Retail
Search sales, items, customers…⌘K
Sales before refunds
$0.00
Txns
0
IKEONO HQ
Ikeono ●
Clocked out
Home
Sale
Inventory
Work orders
Web orders
Rentals
Customers
Analytics
IHide Messages2
STAFF
My Job
Manage
Ikeono Shop ⌄ Inbox ContactsPaymentsNPSMarketingReports ✦ What’s newBrett Lang ▾
Inboxes
All Conversations2
Appointments10
Google Business
My Inboxes
Management
Service
Sales
Follow Up
Rentals
Web Leads
All ConversationsLatest ▾
Search by phone number or name
Open
✓ Closed
James StewartJust now
Great, I’ll grab it after work.
ServiceSMS
Grace Delaney12 min
Pickup reminder: Cervelo R5 rental, Oct 15
RentalsSMS
Carlos Torres1 hr
Your Shimano XT cassette has arrived
Follow upSMS
Tyler Brooks3 hr
Is the Stumpjumper in a medium still available?
Web LeadsMessenger
Emily CarterYesterday
Left you a 5-star review. Thanks again.
SalesGoogle
(555) 014-7730Sun
What time do you open tomorrow?
Follow upSMS
James Stewart(555) 010-2468SMSAssign Inbox ▾Actions ▾
Ikeono Shop: Hi James, we’ve checked in your bike on work order #4821. We’ll text you as it moves along.
Automated · Oct 13, 9:02 AM
Thanks. Could you also look at the rear derailleur? It’s been skipping.
Oct 13, 9:14 AM
Will do. We’ll add it to the work order and let you know what we find.
Brett · 9:20 AM
Ikeono Shop: Good news, your bike is ready for pickup. We’re open Monday to Saturday, 8am to 5pm.
Automated · Oct 14, 3:45 PM
Great, I’ll grab it after work.
Just now
Message
Send

Text from the number you already have

Ikeono text-enables your existing business phone number, so customers can reach you on a number that already carries your name and reputation.

Carrier-registered A2P 10DLC messaging for the highest deliverability

Works with Landlines and most VoIP carriers

No additional costs, and your current voice service is not affected

Cedar Street Cycle logo
Cedar Street Cycle
Bicycle shop · Denver, CO
(555) 010‑2468
Already in Their Phone
Saved in their contactsGoogle Business ProfileYour website
Before
With Ikeono
Calls
Texts
Hi, is my bike ready for pickup?
To (555) 010-2468 · 3:40 PM
It is. We're open until 6 PM today.
3:42 PM

Help more customers find and engage with your business

Google
Google Business

Connect your Google Business Profile to sync store hours and holiday closures, and manage Google reviews directly in Masterlinq.

Learn more
Webchat

Add a webchat widget to your website so customers can send you a text without leaving the page. Every message lands in your Ikeono inbox, and the conversation continues by text.

Learn more
Online Appointment Booking

Let customers book service appointments right on your website. Turn each booking into a Masterlinq work order with the click of a button.

Learn more
Masterlinq

An official Masterlinq integration

Ikeono is an official Masterlinq integration, built to work directly inside Masterlinq Retail and Storefront.

View Ikeono on Masterlinq

Take your inbox anywhere

Reply to customers from the sales floor, the service bench, or on the go. The Ikeono app for iOS and Android keeps every conversation and notification in your pocket.

Download on the App StoreGet it on Google Play
InboxIkeono
AllWeb LeadsServiceSales
JSJames StewartNowCan I bring it in Thursday?
TLTessa Lindqvist12mIs the Stumpjumper in a medium…
MOMarcus Obi1hDo you do e-bike battery diagnostics?
HKHannah KowalskiYdayPayment received · $142.50
GDGrace DelaneyMonCan I rent a road bike Saturday?
InboxContactsPaymentsMore
iIkeono · Web LeadsnowJames Stewart: Can I bring it in Thursday?

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