Golden Sports team member texting customers from Lightspeed at the shop workstation

Texting actually built for bike shops

Deep Lightspeed R-Series workflows, built with the bike industry, for less than Zidy’s Base plan. No contracts.

First-year cost, one location
Ikeono Premium$1,908
Zidy Base$3,483
Includes Zidy’s $495 one-time setup fee per location.

Over 2,000 bike shops text their customers with Ikeono

Specialized
Mike’s Bikes
Conte’s Bike Shop
Cycle Sport
Epic Cycles
Bert’s Bikes & Fitness
Cahaba Cycles

Deeper Lightspeed integration for $90 less a month

Zidy’s Base plan starts at $249 a month with a setup fee and a 12-month agreement. Ikeono Premium is $159 a month with unlimited team members and full Lightspeed R-Series automation.

Ikeono Premium
Zidy Base
Monthly price
$159
$249
Setup fee per location
$0
$495
Agreement
Month to month
12 months
Team members
Unlimited
5
Shared inbox, SMS & webchat
Included
Included
Payment requests
Included
Included
Google review requests
Automated
Included
NPS feedback
Automated
Not listed
Online appointment booking
Included
Ask about availability
Campaigns
Included
300 messages / month
Lightspeed R-Series
Texting inside Lightspeed
Built in
Separate platform
Work order automation
Included
Confirm in quote
Quote follow-up automation
Included
Not listed
Text sales receipts
Included
Not listed
Text sales and work order quotes
Included
Not listed
Special order notifications
Included
Not listed
Convert texts to work orders
Included
Not listed
Appointment reminders
Included
Not listed
Total
First-year cost
$1,908
$3,483

Zidy pricing from zidy.com as of October 2026. First-year cost is 12 months of the monthly plan plus any one-time setup fee for one location. Ikeono plans start at $49 a month.

Retail (R-Series)
Cedar Street CyclesRegister 1
IShow Messages3 Home Sales Inventory Service Customers Reports Settings
Service ›Work Order: #10482 Open - Emily Ross
Print Tag Print Quote Text Quote Request payment Create Invoice Checkout
CustomerEmily Ross Mobile (303) 555-0148 Hide ChatEdit Customer
FINISHED
StatusFinished (Text Customer) ▾Texts the customer automatically
Customer ItemTrek Domane SL 5
Date In2026-10-07 10:30 am Due2026-10-08 3:00 pm
AppointmentI✓Send reminder
Labor$79.99 Parts$49.99 Tax$7.52 Total$137.50 Ikeono Payments Paid$137.50
Emily Ross (303) 555-0148Assign Inbox ▾Actions ▾
Hi Emily, your tune-up and new chain comes to $137.50. Reply YES to approve. Text Quote · Wed 11:02 AM YES, go ahead. Your bike is ready for pickup. Pay ahead here: ikeono.link/p/7HX2 Automated Message · Thu 3:05 PM Paid. Grabbing it after work.
Message Send
Text QuoteBlue outline marks Ikeono features inside the Lightspeed work order. Hover one to learn more.
Lightspeed

Built right into Lightspeed R-Series

Ikeono is an official Lightspeed partner and works inside R-Series, so your team can text from the work order, sale or customer they already have open. When a work order changes status, the right text goes out on its own.

IkeonoBuilt natively into Lightspeed. Text from the screen your team already has open.
ZidyA separate platform. Your team switches between Lightspeed and another app.
  • Work order automations
  • Text receipts and quotes
  • Special order notifications
  • Appointment reminders
  • Automated quote follow-ups
  • Text payments
  • Automated Google reviews
  • NPS feedback
Work Order #10482Emily R. · Trek Domane SL 5 · Tune-upLightspeed R-Series
Checked inWed 10:32 AM Hi Emily, your bike is checked in. We’ll text you as soon as it’s ready.
Waiting on partsWed 2:15 PM Your new chain is on the way. We expect to finish your tune-up Thursday.
FinishedThu 3:05 PM Your bike is ready for pickup. We’re open until 6 PM.
Picked upThu 5:40 PM Thanks for coming in, Emily. Would you leave us a quick Google review?
Each text sent automatically when the status changed

Workflows built with bike shops

Ikeono was started by people from the bike industry and shaped by the shops that use it every day. Every step of a repair has a text that goes with it.

01

Riders book service online

Customers pick a service and a time on your website, and it becomes a Lightspeed work order.

02

Quotes approved by text

Send the work order quote by text. Riders reply YES and your mechanic gets to work.

03

Status updates that send themselves

Riders get a text when their work order moves along, from waiting on parts to ready for pickup.

04

Paid before pickup

Send a secure payment link so riders can pay from their phone and be in and out at the counter.

05

Happy riders become reviews

After pickup, Ikeono asks for feedback and sends your promoters straight to Google.

Keep your number and every conversation

Ikeono text-enables the same business number you use with Zidy. We import your Zidy conversation history, so every past message is there on day one and nothing is lost.

  • Same number, nothing changes for ridersCustomers keep texting the number they already know, and your voice service isn’t affected.
  • Full conversation history importedPast texts move over with your customers, so your team can pick up any conversation where it left off.
Cedar Street Cycles(303) 555-0100 Same number, now on Ikeono
Carlos M.History imported
Mar 14 · Imported from Zidy Can you order the XT cassette for my Stumpjumper? On order now. We’ll text you when it’s in. Switched to Ikeono Hi Carlos, your Shimano XT cassette has arrived and is ready for pickup. Sent from Lightspeed special order
Specialized road bikes on display in a retail store
Specialized

How Specialized Scaled To 90+ Bike Shops With Ikeono

Golden Sports team member working in Lightspeed with Ikeono at the service counter
In a day and age where it is difficult to get attention and engagement from consumers, I’m thankful that we have Ikeono as part of our technology stack.
Gordon Campbell-KellyOwner Operator, Golden Sports, Beaconsfield, QC

Frequently Asked Questions

How does Ikeono pricing compare to Zidy?

Zidy’s Base plan is $249 a month plus a $495 one-time setup fee per location on a 12-month agreement. Ikeono Premium is $159 a month, month to month, with unlimited team members and full Lightspeed R-Series automation. Ikeono plans start at $49 a month.

Does Ikeono work inside Lightspeed R-Series?

Yes. Ikeono is an official Lightspeed partner and is built natively into R-Series, so there’s no separate platform to switch to. Your team can text from the work order, sale or customer they have open, and work order status changes can send texts automatically.

Can I keep my shop’s phone number?

Yes. Ikeono text-enables the same business number you use with Zidy, and your voice service isn’t affected. We also import your Zidy conversation history, so nothing is lost.

Do I need to sign a contract?

No. Ikeono plans are billed monthly with no long-term agreement, and you can start with a free trial.

Try Ikeono in your shop before you sign anything

Connect Lightspeed R-Series, text-enable your shop’s number and send your first work order update today.