The must-have tool for every bike shop

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Every bike shop needs seamless communication across all channels

Screenshot of a chat window with a mechanic discussing tune-up packages for road bikes, featuring a background of tools hanging on a black pegboard.

A communication tool that converts

Get answers in minutes, not days. Text messaging helps you grow sales, collect reviews, and keep customers coming back.
Screenshot of a website customization interface for a button, showing options for button type, accent color with HEX code #6F2DDB, and button placement with two layout options.

Webchat, your way

Customize every interaction to fit your brand and create seamless customer experiences that build loyalty and trust.
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Trusted by +2,000 bike shops

Dive into curated tips for bike retailers and exclusive interviews with bike shop owners like you
Two men working in a bicycle repair shop. The shop has a wall with various bike tools and parts, including tires hung on the ceiling and a Shimano sign. One man is holding a red bike frame in a repair stand, while the other is assisting, with a workbench and a red trash bin nearby.

How BikeSource Charlotte’s campaigns drive business growth

We kick off a campaign seven days after pickup, hoping to catch upset customers. Surprisingly, we receive more exciting messages than complaints. Sharing this positive feedback with our team is truly amazing.

- Donald @BikeSource Charlotte

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Every bike shop needs reviews

Take the guesswork out of reviews. Automatically send requests at the right time, track performance, and engage with reviewers, all in one place designed for busy bike retailers.
A woman is receiving a boxed pair of shoes from a man behind a counter in a store or shop. The man is wearing a navy blue T-shirt and hat, and the woman is wearing a brown sweater. They are smiling at each other.

We have seen a huge uptick in Google Reviews, and recently multiple riders that traveled a fair distance to the store said they came in because of the reviews.

- Rachael @Specialized Austin

146M

text messages
sent

$210M

processed via
text payments

5M

Google review
requests sent

Learn more
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Every bike shop needs automation

Close-up of a person in blue gloves taking a photograph of a bicycle wheel, focusing on the bike's gears and spokes, with workshop tools and equipment in the background.
An empty purple background with a subtle gradient.
A purple and blue vertically striped background.
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Workorder automation

Skip the calls. Automate workorder status updates with texts to keep customers and mechanics aligned.

Service recommendations 

Automated reminders for routine services help drive repeat business and build long-term relationships.

Warranty reminders

Ensure customers never face expired warranties—automate reminders and build their trust.
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Every bike shop needs effortless payments

Dashboard for Dedham Bikes, showing financial data with columns for total amount, status, tag, description, and customer, with tabs for inbox, contacts, and payments at the top. Data includes amounts, statuses like open and paid, tags such as worker and sale, and customer names.

Text-to-pay

Give riders the flexibility to pay for invoices and services from anywhere at any time.

A graphic showing the interconnected logos of Affirm, Klarna, Afterpay, and Stripe, representing online payment methods and financial services.

Buy Now, Pay Later

Help riders pick their dream bike, and empower them to ride now, pay later.

Person holding a smartphone outdoors during autumn, receiving a text message about an invoice payment of $538.56.

Every bike shop needs seamless communication across all channels

Customer messaging interface of Lightspeed dashboard with inbox messages about bike repair pickup and folders for Sales, Service, Fitting, and Manager.

Text right in your Lightspeed POS

Send text receipts, keep a clear paper trail of customer conversations, and combine sales data with the power of texting—all without leaving your POS.
Mobile phone screen displaying a message about a quote request and a form titled "Tailor an automated message for every status" with fields for first name, last name, shop name, delay, and buttons labeled "Back" and "Submit".

Service that flows, not frustrates

Keep your mechanics focused, avoid constant interruptions, and ensure every request is tracked. Work orders and special orders run smoother with automation.
Online campaign creation form titled 'Target Your Audience' with campaign name 'Tune up campaign' and inventory items for 'Road bike tune up' and 'Mountain bike tune up.' The form indicates the purchase was made 6 months ago.
Screenshot of a messaging interface for a business in Santa Monica with four folders: Sales with 3 notifications, Service, Fitting, and Manager. There is a purple header with a message customization prompt and a chat conversation thanking for a reminder and asking to book an appointment next week.
Dashboard with performance statistics including total messages sent, generated revenue, and total sales, with prompts for basic and deluxe services, and a tune-up campaign message.

Targeted campaigns

Stand out with campaigns that speak directly to your riders—personal, timely, and tailored to what they need. Then, measure your results, refine your strategy, and make every message count.
Lightspeed Integration
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The blueprint of modern bike retail

Build your shop your way, just make sure it's all connected

Lightspeed

Ikeono brings communication into the POS, making it easy to send text receipts, automate service updates, and collect reviews, all without leaving Lightspeed.

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Hubtiger

Ikeono keeps customers informed with unlimited 2-way texting from your store’s number, reducing phone tag and keeping your team focused.

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Masterlinq

Masterlinq connects your shop to vendor catalogs and ecommerce. With Ikeono at the center, customer questions and online inquiries turn into real conversations.

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FAQ

A woman working at a computer desk in a shop or workshop, with a large wall sign that says 'Golden.' in the background. The desk has various tools and supplies, including bottles and containers. The woman is wearing a navy jacket with the word 'golden' on the back.

  • No.

  • Yes, only if your business phone number is a landline or VoIP. Learn more.

  • No.

  • Yes, American and Canadian phone numbers can send and receive multimedia messages.

Every bike shop needs a smooth start

Wherever you’re at, we’ll help your bike shop get rolling

BUILT IN A BIKE SHOP FOR BIKE SHOPS

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