The End of An Era For ZipWhip
The pioneers of the business text messaging industry have been acquired by Twilio and to everyone’s surprise, their doors are closing for good.
ZipWhip is shutting down and you might find yourself among the 30,000 customers that are now looking for a ZipWhip alternative.
With so many questions popping into your head, we are here to help you navigate the migration process and discover the new features you will have access to with Ikeono.
Let’s Break Down The Migration Process
☎️ Your Number
You can keep the same phone number you have been using to communicate with your customers. Ikeono is able to host all landlines and most VoIPs. For more information, check out our business text messaging guide.
Want to find out? Simply set up a free trial and you have this part of the migration already out of the way.
This process means no downtime for you and no extra step to contact Twilio to release your phone number.
If your number works with ZipWhip, it’ll work with Ikeono.
🛍️ Your Customers
This must’ve been the first thing that came to mind. Can I keep all my customer’s contact information? Yes, and here are your options:
Option 1
We can migrate your customer list that you’ve built over the years. Easy and simple, you send us an export and we import it for you.
Option 2
Are you a Lightspeed R or X-Series customer? You can leverage Ikeono’s powerful built-in POS integration and manage all your contacts in one place.
Not too sure of your Lightspeed product name? Check out this article to find out.
⏳ Your History
In addition to bringing over your customer’s contact information, we can easily import your entire conversation history.
Ikeono at a Glance
| Features | Ikeono | Zipwhip |
|---|---|---|
| Webapp, iPhone, iPad apps | ✅ | ✅ |
| Use your own phone number (VoIP or landline) | ✅ | ✅ |
| Two-way conversational texting | ✅ | ✅ |
| Smart fields | ✅ | ✅ |
| Character limits | 1000 | 600 |
| Message templates |
✅ | ✅ |
| Manage business hours (Automated after-hour texting) | ✅ | ✅ |
| POS Integration | ✅ | ⚠️ |
| Text-to-Pay | ✅ | ⚠️ |
| Buy Now, Pay Later | ✅ | ❌ |
| Web chat | ✅ | ❌ |
| Rich conversation | ✅ | ❌ |
| All-in-one inbox (Instagram and Facebook Messenger, web chat, text messaging) | ✅ | ❌ |
| Net Promoter Score | ✅ | ❌ |
| Google and Facebook Reviews | ✅ | ❌ |
Your New Communication Ecosystem
What should you expect once you have migrated over to Ikeono? One of the major differences between the two platforms is the ability to manage all communication in one place. We know customers reach out to you via multiple channels, which is why we created the Ikeono Inbox to save you the headache of jumping from platform to platform.
What is Ikeono Inbox?
Web chat, texting, Facebook and Instagram messages all in one place. You can easily install our web chat widget to connect with customers that are browsing your website.
And whether your team is constantly moving around in the shop or they work on the go, they can stay connected with full-feature iOS iPhone and iPad apps.
Secure and Fast Payments
Your new all-in-one communication tool also includes text to pay (available in all packages). You can now close sales over text with our built-in Stripe secure checkout. Ikeono’s text to pay provides fraud and chargeback protection. To learn more about the ins and outs of text to pay, check out this blog post.
Business owners that haven’t leveraged this are always surprised as to how willing customers are to snatch a product or service right away, whether it’s to pay the full amount or to make a deposit.
We wanted to make sure that you didn’t have to do any heavy lifting to provide this option to your customers and that their experience is seamless.
Your customers will be able to easily pay through Apple or Android Pay, or use any major credit card such as Visa, Mastercard, Discover, and American Express.
Start Generating More Reviews
There are two types of customers out there, those that will give you their business because you come highly recommended by friends and family or because strangers on the internet left you positive Google reviews.
Once you migrate over to Ikeono, you can use the Feedback and Review features to automate your reputation management. Ask your customers to tell you about their experience after they make a purchase, and have an action plan based on their response.
If they loved it, ask them to leave a Google review, if they think your service can be improved, then you just received actionable feedback and an opportunity to repair that relationship.
The best part? You got a positive Google review with a happy customer and were given the opportunity to privately improve another one’s experience that you might’ve missed if you didn’t send them that text.
