# Ikeono > Ikeono is business text messaging for complex retailers, such as bike shops, golf courses and pro shops, boutiques, jewelers and camera stores. It text-enables a store's existing phone number and brings texting, webchat, Google reviews, appointments, payments, NPS feedback and campaigns into one inbox. It integrates directly with Lightspeed R-Series, Lightspeed X-Series, Lightspeed Golf, Ascend RMS, Hubtiger, Masterlinq and BRM. Over 2,000 bike shops use Ikeono. Founded in a Colorado bike shop in 2017. Key facts: - Plans: Core $49/month, Standard $109/month, Premium $159/month. Billed monthly, no contracts. - Every plan includes unlimited contacts, unlimited text messages (US and Canada), text-enabling of the existing business landline, and iOS and Android apps. - Messaging is carrier-registered A2P 10DLC. Works with landlines and most VoIP carriers. Voice service is not affected. - Payments are 0.2% plus the Stripe fee on every plan. - Additional locations: $49 (Core), $90 (Standard) or $110 (Premium) per location. - 14-day free trial. ## Features - [Inbox](https://www.ikeono.com/inbox): One inbox for texts, webchat, Facebook Messenger, Google Business messages and appointments. Includes custom inboxes, assignment, internal notes, after-hours auto-replies and web leads. Every conversation, payment, survey and campaign appears on the customer profile next to their POS history. - [Payments](https://www.ikeono.com/payments): Text a secure payment link with a custom invoice. Customers pay from their phone with Apple Pay, Google Pay, a card, Klarna, Affirm or Afterpay, powered by Stripe. Common uses: special-order deposits, service deposits to cut no-shows, and remote final payment before pickup. - [Reviews](https://www.ikeono.com/reviews): Automated Google review requests sent after a sale or service, with a configurable delay and message. Read and reply to Google reviews inside Ikeono, and track rating and review count over time. - [Google Business Profile](https://www.ikeono.com/google-business): Reply to Google reviews publicly from Ikeono, sync store hours and holiday hours with Google, send holiday auto-replies, and let customers text the store from its Google listing. - [Appointments](https://www.ikeono.com/appointments): An online booking widget for the store's website. Customers choose a service, pick an open time and describe the issue. Text and email confirmations and reminders. Bookings can be converted to a Lightspeed work order. Custom colors and branding, unlimited services. - [Webchat](https://www.ikeono.com/webchat): A website widget that turns a visitor's question into a text conversation, so they get a reply even after leaving the page. Customizable button, colors, greeter message and image, position, Google reviews pop-up and Google Analytics. - [Feedback (NPS)](https://www.ikeono.com/feedback): Automated Net Promoter Score surveys by text after a sale or service. Promoters are asked for a Google review, and the team is alerted to detractors. NPS is tracked over time and by location. - [Campaigns](https://www.ikeono.com/marketing): Automated drip follow-ups triggered by POS purchases. Target by SKU, brand or category, and set timing such as a check-in 3 days after purchase, a tune-up reminder at 6 months or a warranty reminder at 1 year. - [Reporting](https://www.ikeono.com/reporting): Conversation volume (busiest day and hour, after-hours share), customer acquisition (new customers, share found via webchat, sales matched from Lightspeed R-Series) and response time (median first reply, share answered under 5 minutes). Every report can be broken down by location. - Mobile apps: iOS and Android apps for replying from the sales floor, the service bench or on the go. ## Integrations - [Lightspeed R-Series](https://www.ikeono.com/lightspeed-retail): Texting inside Lightspeed with customer sync. Text sales receipts, sales quotes, work order quotes and special-order notifications. Work order status automation, quote follow-up automation, automated NPS and review requests, Campaigns, appointment reminders and Lightspeed text-to-pay. - [Lightspeed X-Series](https://www.ikeono.com/lightspeed-x-series): Two-way texting inside X-Series through a browser extension, with no limit on computers. Customer sync, layby notifications, and automated NPS and review requests. - [Lightspeed Golf](https://www.ikeono.com/lightspeed-golf): Golfers text the course's existing number and staff reply from the tee sheet. Post-round check-ins and review requests. - [Ascend RMS](https://www.ikeono.com/ascend): Customer sync, text-to-pay for invoices and work orders, permanent conversation history, and automated NPS and review requests. - [Hubtiger](https://www.ikeono.com/hubtiger): Two-way texting in every service ticket, customer profile and rental appointment. Hubtiger's automated messages go out from the store's Ikeono number so customers can reply. - Masterlinq and BRM: Supported point-of-sale integrations. ## Industries - [Bike shops](https://www.ikeono.com/bike-shop-business-texting) - [Golf](https://www.ikeono.com/golf-business-texting) - [Boutiques](https://www.ikeono.com/boutique-business-texting) - [Jewelry](https://www.ikeono.com/jewelry-store-business-texting) - [Camera stores](https://www.ikeono.com/camera-shop-business-texting) ## Company - [Pricing](https://www.ikeono.com/pricing): Plan comparison for Core, Standard and Premium. - [About](https://www.ikeono.com/about): Founded in a Colorado bike shop in 2017 and launched in 2018. Lightspeed partner. - [Request a demo](https://www.ikeono.com/demo-request) - [Start a free trial](https://app.ikeono.com/signup) ## Optional - [Blog](https://www.ikeono.com/blog): Articles on business texting, customer loyalty and retail. - [Zidy alternative](https://www.ikeono.com/zidy-alternative): Comparison with Zidy for Lightspeed R-Series shops.